Quality

Welcome to the Quality Department of Sims IVF. We are dedicated to ensuring the highest standards of care, safety, and excellence in all aspects of our services. Our commitment to quality is at the heart of everything we do, as we understand the profound impact fertility treatments can have on the lives of our patients.

Our Quality Policy

Since 1997 Sims IVF has been committed to providing a quality service in a safe environment. It is the policy of Sims IVF to consistently meet or exceed our patient’s expectations.

Quality objectives are established and reviewed through the management review programme. Our strategy, which values our patients and our staff, aims to provide a consistent, quality service to meet their needs. We continue to build on our experience and significant progress to date, with a view to adapting to the changing needs of our patients.

Sims IVF has implemented a Quality Management System (QMS). The effectiveness of the QMS is maintained through team work and the commitment of staff. The directors and management of Sims IVF rely on internal audit, success statistics, patient and third party feedback to continually gauge our progress and advise us upon how we can improve our services. The Clinic supports the implementation of independent quality monitoring as an added guarantee of quality of care for patients.

Sims IVF ensures that all employees understand their responsibility to the QMS and encourages a policy of open communication and involvement. Our on-going education and training programme ensures staff receive QMS training as well as attending training workshops designed to continually develop their skills.

The Sims Team is committed to complying with the requirements of ISO 9001:2015, Irish and European, Tissues and Cells Legislation and to continually improve the effectiveness of the Quality Management System.

Quality Commitment

• Patient-Centric Approach: Our quality practices are centred around creating personalized treatment plans and fostering open communication.
• Experienced Professionals: Our team of fertility specialists, doctors, nurses, and support staff are highly trained and experienced in their respective fields. Their dedication to ongoing education ensures that we remain at the forefront of advancements in fertility care.
• Cutting-Edge Technology: We continuously invest in state-of-the-art technology and equipment to provide the most advanced and effective fertility treatments available.
• Safety First: Patient safety is our top priority. Our quality department monitors and evaluates every aspect of our clinic to ensure that all protocols and procedures meet or exceed industry standards.

Our Quality Initiatives

• Regular Audits and Assessments: Our quality department conducts regular audits and assessments of our processes, facilities, and staff performance to identify areas for improvement and ensure compliance with regulatory requirements. Our clinics are subject to rigorous external audits from the HPRA and our certification body.
• Continuous Training: We believe in continuous learning. Our staff undergo regular training to stay updated with the latest advancements in fertility treatments and patient care.
• Patient Feedback: We value feedback from our patients. Through surveys and direct communication, we gather insights that help us enhance the patient experience and make necessary improvements.
• Collaboration and Research: We collaborate with leading experts in the field and engage in research to contribute to the advancement of fertility treatments and techniques.

Certifications and Regulations

Our commitment to quality is reflected in the certifications and licences we have earned, including:

CHKS.

ISO 9001:2015 quality management system certification for our clinics in Clonskeagh, Cork and Swords. Our clinics receive annual assessments from our certification body to ensure that our operations and processes remain in conformance with the standard.

Authorised Tissue Establishment under the HPRA under the European Communities (Quality and Safety of Human Tissues and Cells) Regulations 2006 (S.I. 158 of 2006). Each clinic receives a bi-annual inspection from the HPRA to assess compliance with the regulations.  

Contact Us

If you have any questions, concerns, or suggestions regarding the quality of care at Sims IVF, please feel free to contact our Quality Department:

Email: quality@sims.ie

We thank you for choosing our clinic to be a part of your fertility journey. Your trust inspires us to maintain the highest standards of quality and excellence.